REFUND POLICY

Refund Policy
The Pines Eatery and Spirits
Effective Date: 10/10/2024

​

General Policy
At The Pines Eatery and Spirits, we strive to provide excellent food and service. If you are not satisfied with your experience, we encourage you to reach out to our management team so we can address your concerns.

​

 Refund Eligibility
Refunds or adjustments may be issued under the following circumstances:

Incorrect or defective food items.

Orders that were not fulfilled as requested.

Payment errors or duplicate charges.

​

 Non-Refundable Items

 Gift cards and promotional vouchers.

 Partially consumed food or beverages unless there is a verified issue.

Refund requests made more than [Insert Timeframe] after purchase.

​​

How to Request a Refund
To request a refund, please contact us with the following details:

Date and time of your visit or order.

Receipt or proof of purchase.

Description of the issue.

You can reach us at:

The Pines Eatery and Spirits
8 West Broad St. Suite 50 Hazleton PA 18201
Info@thepineshazleton.com

570.501.0330

​

We appreciate your business and will do our best to resolve any issues promptly.